Frequently Asked Questions
Here are a few common questions frequently asked by our clients. We hope that this will help answer some of your basic questions.
We recommend reserving items (by phone or in person) as soon as you know you will be needing them, even on that same day. Without a reservation, we can not guarantee availability for your event and a reservation allows us time to make sure that the items are serviced and ready for your use.
Our online quotes are a great starting point for any event. Simply add items to your cart and submit your request or call our store to start your price quote. Quotes are not a confirmed reservation but will list the items you need for the dates you need them with prices for your consideration. If you decide you would like to reserve the items, it is an easy process to convert your established inquiry into a confirmed reservation. Your completed quote will be sent to you within 24 to 48 hours after submission.
Rental reservations cannot be accepted via email or online. We take great pride in offering our clients many choices in design, color, style and price of inventory items. These choices allow each of our valued clients the opportunity to choose something that matches their particular wishes and budget. Our consultants are prepared to discuss your options and help you finalize decisions and complete your reservation. Please stop in our showroom or call our store and one of our event consultants will walk you through the process.
We have diagrams and suggestions for any type and any size event! We have a computer diagram program that will allow us to diagram a tent event according to your needs and desires. If you are considering a tented event, please fill out our Tent Questionnaire to assist us in recommending a tent size.
With the exception of tents, canopies, dunk tanks, bounce houses and a few other items, you may reduce quantities or cancel an entire reservation if we are notified at least one week prior to your event. Increases in quantities will be dependent upon availability.
Delivery and pickup services are available. There is a charge for both delivery and pickup. Out-of-town delivery charges are dependent upon the total of your order and distance from our warehouse. There may or may not be a fuel surcharge added to a delivery order.
Delivery will be made to any exterior site readily accessible by our vehicle or to the first readily accessible ground-floor interior space. In lieu of either, additional reasonable charges for delivery to another location may apply. Pickup of rental items will be made from a similarly defined location. Installation or set-up of items is not included unless noted on your contract.
For reservations placed more than two weeks in advance, we request a reservation deposit (varying from 50% to 100%) to confirm your order. At the time of rental or before delivery, unless you have an established charge account with Best Event Rental, 100% of the deposit must be paid in full. We accept payment by cash, check, Visa, MasterCard, American Express and Discover.
We offer charge account privileges upon application. For a business or organization without an established charge account, we will offer a one-time courtesy charge upon the presentation of a valid purchase order and approval by our management.
Our insurance carrier requires at least one form of valid photo identification. A photo driver’s license is the most common form of ID but others (such as a Penn State ID) are also accepted.
Unless you have filed a valid exemption certificate with us, we must collect Pennsylvania Sales & Use Tax on all rental, merchandise or services provided by us. An optional damage waiver is offered for a separate fee (see next item).
A 7% damage waiver fee is automatically included for accidental damage protection. Unless you expressly decline this optional fee, you will not be charged for accidental damage to most rental items. For this waiver to be effective, evidence of any damaged items must be returned since missing items are not eligible for this waiver nor is damage caused by vandalism or persons unknown.
Typically, we charge rental fees for the number of days of your event. For weddings and similar events, we usually allow Friday to Monday for a one-day rental fee. Sundays and six holidays during the year are free. Our standard rental expiration time is 10:00am on our first business day following your event. However, we will take your special circumstances into account, especially for out-of-town customers, and attempt to charge for the time you have used our rental items, not for the total time they are in your possession.
Our prices, online and in our printed catalog, are one-day rental fees. If you have a need for items longer than one day, please contact us for a quote. The rental fee for additional days is most commonly 10% to 20% of the one-day fee.
We will provide all food-service items ready-to-use. We require that all food residue be removed from them shortly after their use (by washing or a thorough rinsing). This is to prevent food or drink particles from drying and strongly adhering before we can sanitize them for subsequent rental use. Linens will be provided table-ready and do not have to be laundered by you after their use.